End user satisfaction can be very difficult to get right. Ensuring the right expectations are set and your IT team is ready to assist are critical to providing seamless services to the end user. Employees should be viewed as IT customers and the IT help desk should be the type of environment that supports them.
Chess understands that providing end users with the right environment is difficult to manage. Chess’ IT help desk can partner with existing IT staff to provide a tailored experience to complement the exiting staff. Our team balanced approach to IT help desk ensures minimal escalation processes and we strive to bring the personal feel to IT help desk delivery.
The Managed Way of IT Help Desk
Chess leverages the same team oriented approach of our managed it program and delivers high caliber IT help desk services using a team dynamic that complements our clients. Every client can choose what level of IT help desk support they need including technical skill, hours of delivery and escalation to internal personnel. Chess also leverages our internal remote monitoring and management platform to provide enterprise scale support services to our IT help desk clients. Internal personnel can also leverage these services to streamline their management and delivery of IT to their end users.