Your business is likely not IT focused but will also not run without effectively managed IT. Managing the critical IT systems that support your core business can be resource intensive and inefficient with dedicated personnel for small and medium business. Chess provides dynamic, all inclusive managed IT services ranging from the base technology layers to business critical strategic layers. This is our secret sauce for helping our customers grow. Simply a better approach to Managed IT services.
Our Infrastructure Guardian program delivers Managed IT support services by addressing four critical areas for the business.
Reactive Support Services
Reactive support is the foundation. When problems arise, how quickly can the IT fire be put out? Chess’ managed IT delivers hybrid reactive services for both remote and onsite support ensuring that immediate needs are addressed with minimal downtime to the end user and business. We employ remote monitoring and management tools to quickly isolate and remediate downed services and user questions. Your people deserve great people to help with IT challenges.
Proactive Management Services
Proactive services reduce IT emergencies and consolidate user experiences. Proactive managed IT drives less business downtime, enhanced compatibility and addresses key areas such as security, anti-virus and patch management. Because Chess employees manage our proactive services and are knowledgeable about our customer’s environments we reduce the conflicts that arise from sight unseen management provided by decentralized IT providers.
Large businesses enjoy the economy of scale for IT. Chess Managed IT network administration services fill the SMB gap by providing essential optimization and management services for your network. Our key is understanding our clients business centers and ensuring the IT environment is tuned to support that core functionality. Our team of engineers and technicians have strong relationships with our clients and work to deliver a fully optimized IT experience.
Technology continues to be more complex. Businesses must become strategic about their IT solutions. The wrong strategic decisions can cost time, money and trust. Chess’ Managed IT vCIO service delivers significant line of business enhancement through strategic planning and budgeting, project design services and long term IT business alignment.